Thank you for choosing MoonPrintersHop as your trusted source for printers and printing solutions. We value your satisfaction and are committed to providing you with high-quality products and exceptional service. This Return & Refund Policy outlines the terms and conditions regarding returns and refunds to ensure a smooth and transparent shopping experience for our customers.

1. Returns
1.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact our dedicated customer support team within 5 days of receiving your order. You can reach us at info@moonprintershop.com. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if necessary. Do not return the product without prior authorization.

1.2 Non-Defective Products:
We accept returns for non-defective products under the following conditions:

a) The product must be unopened, unused, and in its original packaging. b) You must request a return within 7 days of receiving your order. c) Return shipping costs are the responsibility of the customer.

1.3 Return Process:
To initiate a return, please follow these steps:

a) Contact our customer support team at info@moonprintershop.com to request an RMA number.

b) Securely package the product in its original packaging, including all accessories and documentation.

c) Clearly mark the RMA number on the outside of the package. d) Ship the product to the address provided by our customer support team.

1.4 Inspection and Approval:
Upon receiving your returned product, we will conduct a thorough inspection to ensure it meets our return criteria. If the product qualifies for a return, we will proceed with processing the refund or replacement as per your preference.

2. Refunds
2.1 Refund Methods:
We offer refunds through the following methods:

a) Original Payment Method: If your purchase was made using a credit card, debit card, or another electronic payment method, your refund will be credited back to that original payment method.

b) Store Credit: Alternatively, you have the option to receive a refund in the form of store credit, which can be applied to future purchases on our website.

2.2 Processing Time:
Refunds will be processed within [X] business days of receiving the returned product. Please note that the time it takes for the refund to appear on your bank or credit card statement may vary depending on your financial institution.

3. Contact Information
For any inquiries or concerns regarding our Return & Refund Policy, please do not hesitate to reach out to us using the following contact information:

MoonPrintersHop

Email: info@moonprintershop.com
Website: www.moonprintershop.com

4. Policy Changes
We reserve the right to update or modify this Return & Refund Policy at anytime. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.

By engaging in transactions with MoonPrintersHop, you agree to abide by the terms and conditions outlined in this Return & Refund Policy